Lava Pendant

Order Processing Time

• Standard orders: 3–7 business days
  
• Customized / made-to-order items: 10–20 business days
  

Delivery Time (After Dispatch)

• India: 5–10 working days
  
• International: 10–20 working days
  
  (Delivery timelines may vary due to customs clearance or unforeseen delays.)
  

Shipping Charges

• Shipping costs are calculated at checkout for both domestic and international orders.
  

Order Tracking

• Tracking details will be shared via SMS, Email, or WhatsApp once the order is shipped.
  

Customs & Duties (International Orders)

• Customs duties, taxes, or import charges (if applicable) must be borne by the customer.
  
• No returns or refunds are applicable on international orders.
  

Damaged Products

• In case of damage, please share a clear unboxing video and report the issue within 24 hours of delivery.
  

Delivery Address Responsibility

• Customers must ensure that all delivery details are accurate.
  
• Orders will not be replaced if incorrect or incomplete address details are provided.
  

Need Help?

📞 +91-7303818500

✉️ office.kakooshah@gmail.com

• No returns or refunds for most orders due to the handcrafted nature of our jewellery.
  
• 
  Eligibility (Only if item is damaged or incorrect):
  
  
  Inform us within 24 hours with a full unboxing video.
  
  
  Product must be unused and in original packaging.
  
  
  
• 
  Not Eligible: customised pieces, pre-orders, sale items, used items, or minor colour/design variations.
  
• 
  Exchanges:
  
  
  For damaged/wrong items: pickup arranged free of charge.
  
  
  For size/design changes: customer pays ₹500 (PAN India) for pickup + re-shipping.
  
  
  
• 
  Refunds: Not provided. In rare approved cases, a credit note may be issued (excluding shipping).
  
• 
  Processing Time: 15–20 working days after we receive and inspect the returned item.
  
• 
  International Orders: Strictly no return, exchange, or refund.
  
• 
  Contact: +91-7303818500 | office.kakooshah@gmail.com