Privacy policy

Effective Date: 31/09/2025

1. Introduction

Kakoo Shah Jewels ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, communicate with us, or make a purchase from our store or online.

2. Information We Collect

We may collect the following types of information from you:

  • Personal Details: Name, phone number, email address, billing/shipping address.

  • Payment Information: Payment method details (we do not store full card or UPI details; all transactions are processed through secure payment gateways).

  • Order Information: Details of products purchased, order value, and preferences.

  • Communications: Emails, messages, or other communications with our team.

  • Website Usage Data: IP address, browser type, and activity on our website (collected through cookies and analytics tools).

3. How We Use Your Information

Your information is used for the following purposes:

  • To process and deliver your orders.

  • To provide customer support and respond to queries.

  • To send order updates, invoices, and notifications.

  • To improve our products, website experience, and services.

  • To send promotional messages or updates (only if you opt-in).

  • To comply with legal and regulatory obligations.

4. Information Sharing and Disclosure

We do not sell or rent your personal data to any third parties.
However, we may share your information with:

  • Trusted service providers: For payment processing, order delivery, or email communication.

  • Legal authorities: If required by law or to protect our legal rights.

All third-party partners are required to handle your data safely and in accordance with this policy.

5. Data Security

We use secure servers and encrypted connections to safeguard your personal data from unauthorized access, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee absolute data security.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your personal data.

  • Withdraw consent to marketing communications at any time.

You can exercise these rights by emailing us at office.kakooshah@gmail.com.

7. Cookies

Our website may use cookies to improve your browsing experience, analyze website traffic, and personalize content. You can disable cookies in your browser settings if you prefer.

8. Retention of Data

We retain your personal data only as long as necessary for fulfilling the purposes stated above or as required by law (e.g., tax or accounting regulations).

9. Third-Party Links

Our website or social media pages may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.

10. Policy Updates

We may update this Privacy Policy periodically. All updates will be posted on our website with a revised effective date. Please check this page regularly for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Kakoo Shah Jewels
Shop No. 637, Chandni Chowk, New Delhi – 110026
📞 +91-7303818500
📧 office.kakooshah@gmail.com