Shipping policy

Effective Date: 31/09/2025
Kakoo Shah Jewels
Shop No. 637, Chandni Chowk, New Delhi – 110026
📞 +91-7303818500
📧 office.kakooshah@gmail.com

1. General Information

Thank you for shopping with Kakoo Shah Jewels. We aim to deliver your handcrafted jewellery safely and promptly. Please review our shipping policy to understand how we handle dispatches, delivery timelines, and related terms.

2. Order Processing Time

  • All confirmed orders are processed within 3–7 business days (excluding Sundays and public holidays).

  • Customized, pre-order, or made-to-order jewellery may take 10–20 working days depending on the design and availability.

  • Once your order is shipped, you will receive tracking details via SMS or email.

3. Shipping Charges

  • PAN India Delivery: Standard shipping charges apply as displayed at checkout.

  • International Shipping: Charges vary based on destination and order weight. Final shipping costs are calculated during checkout.

  • Promotional or free shipping offers, when available, apply only to eligible domestic orders.

4. Delivery Timelines

  • Domestic Orders (India): Estimated delivery within 5–10 working days after dispatch.

  • International Orders: Estimated delivery within 10–20 working days, depending on destination and courier partner.

  • Delivery timelines may vary due to factors beyond our control such as courier delays, customs clearance, or natural calamities.

5. Shipment Tracking

  • Once your order is dispatched, tracking details will be shared with you via email or WhatsApp/SMS.

  • Customers are responsible for tracking their shipment and being available at the delivery address.

  • If a delivery attempt fails due to unavailability or incorrect address, re-delivery charges may apply.

6. Customs Duties and Taxes (For International Orders)

  • All international orders are subject to customs duties, taxes, and import fees as per the destination country’s laws.

  • These charges are not included in the product price or shipping fee and are to be borne by the customer.

  • Kakoo Shah Jewels is not responsible for delays or charges levied by customs authorities.

7. Damaged, Lost, or Delayed Shipments

  • We take utmost care while packaging all orders. In case of any damage in transit, please inform us within 24 hours of delivery with an unboxing video as proof.

  • If a parcel is lost in transit, we will investigate with the courier company and provide assistance.

  • We are not responsible for any damage or delay once the parcel is handed over to a third-party courier or for shipments forwarded overseas by the customer after Indian delivery.

8. Delivery Address

  • Please ensure that your delivery address and contact details are accurate at the time of placing the order.

  • Kakoo Shah Jewels will not be responsible for packages delivered to incorrect addresses provided by the customer.

9. International Orders – Important Note

  • No exchange, return, or refund is available for international orders.

  • Minor variations in color or design due to lighting, photography, or screen settings are not considered defects.

10. Shipping Delays

While we make every effort to ensure timely delivery, delays may occur due to:

  • Unexpected courier delays

  • Weather disruptions

  • Public holidays or festivals

  • Remote location deliveries

  • Customs clearance (for international shipments)

We appreciate your patience and understanding in such cases.

11. Contact Us

For any questions or shipping-related concerns, please reach out to us:

Kakoo Shah Jewels
Shop No. 637, Chandni Chowk, New Delhi – 110026
📞 +91-7303818500
📧 office.kakooshah@gmail.com