Help Center

We offer high-quality artificial and fashion jewellery, including bridal sets, heritage pieces, daily-wear jewellery, western styles, contemporary designs, AD/zircon jewellery, kundan, polki, oxidised pieces, and more.

No, we specialise in high-grade artificial jewellery that looks luxurious and premium, but is not made of real gold or diamonds.

With proper care, our jewellery stays beautiful for a long time. Avoid contact with perfume, water, sweat, and store pieces in air-tight pouches to maintain shine.

Yes, selected pieces can be customised based on colour, size, and design availability. You can contact us on WhatsApp or Instagram for custom orders.

Yes! We ship all across India. Standard delivery takes 3–7 working days, depending on your location.

Shipping is free above Rs.2000. For orders below that, a standard shipping fee is applied at checkout.

Yes, COD is available for most pin codes with a small convenience fee. We take an advance payment of Rs.1000. Please contact us on +91-9310639597 for any questions.

Yes our flagship store is in Chandni Chowk, Delhi and has been around for 70 years. To visit our shop, you can type "Kakoo Shah Uttam Chand" on Google Maps to reach our location directly.

We accept UPI, cards, net banking, wallets, and cash on delivery (where applicable).

We offer exchanges in case of damage on arrival or if you receive the wrong product. Exchanges must be requested within 24 hours with an unboxing video as proof.

We do not offer returns for change of mind.

Artificial jewellery does not come with a warranty, but we ensure strict quality checks before dispatch. However, incase of any damage, we can get it fixed free of cost in most cases. However, the shipping has to be borne by the customer.

Store in an air-tight pouch or box. Keep away from water, perfume, sweat. Wipe with a soft cloth after wearing. Avoid storing multiple pieces together to prevent scratches. Your jewellery should be the last item you wear.

Yes! Once shipped, you’ll receive a tracking link via WhatsApp or email.

Yes, all orders come in premium Kakoo Shah Jewels packaging. You can also request special gift packaging.