Ovia Glow Hoops

• Order Processing: 3–7 business days. Customized/made-to-order items take 10–20 days.
  
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  Delivery Time:
  
  
  India: 5–10 working days after dispatch
  
  
  International: 10–20 working days (customs delays may occur)
  
  
  
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  Shipping Charges: Calculated at checkout for both domestic and international orders.
  
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  Tracking: Tracking details are shared via SMS/Email/WhatsApp once the order is shipped.
  
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  Customs (International Orders): Duties & taxes are extra and paid by the customer. No returns/refunds for international orders.
  
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  Damages: Share an unboxing video and report within 24 hours if the product arrives damaged.
  
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  Address: Ensure correct delivery details; orders won’t be replaced for incorrect addresses.
  

For any assistance: +91-7303818500 | office.kakooshah@gmail.com

• No returns or refunds for most orders due to the handcrafted nature of our jewellery.
  
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  Eligibility (Only if item is damaged or incorrect):
  
  
  Inform us within 24 hours with a full unboxing video.
  
  
  Product must be unused and in original packaging.
  
  
  
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  Not Eligible: customised pieces, pre-orders, sale items, used items, or minor colour/design variations.
  
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  Exchanges:
  
  
  For damaged/wrong items: pickup arranged free of charge.
  
  
  For size/design changes: customer pays ₹500 (PAN India) for pickup + re-shipping.
  
  
  
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  Refunds: Not provided. In rare approved cases, a credit note may be issued (excluding shipping).
  
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  Processing Time: 15–20 working days after we receive and inspect the returned item.
  
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  International Orders: Strictly no return, exchange, or refund.
  
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  Contact: +91-7303818500 | office.kakooshah@gmail.com